Shipping policy
Order Processing
- Ready-Made Items:Â These ship immediately and are typically on their way the next business day.
- Made-to-Order Items: These typically ship within 3-5 business days. Some products requiring extensive work (painting, gluing, etc.) may take a few additional days. As a small shop with dedicated staff, we prioritize minimizing processing times.
- Order Inquiries:Â Feel free to contact us at echoescustomcreations@gmail.com with any questions about your order timeline.
Shipping Methods & Delivery
- Cost-Effective Shipping: We utilize UPS Ground Saver or USPS Ground Advantage to keep shipping costs low for our customers. These services offer estimated delivery times of 3-7 business days within the continental United States. Expedited shipping may be available. Contact us via email to check.Â
- PO Boxes:Â We currently cannot ship to PO Boxes.
- Local Pick: Local pickup is available for select orders. Please contact us via email to check eligibility and to arrange for pickup date/time.Â
Free Shipping Offer
- Orders Over $99: Enjoy free shipping on all orders exceeding $99.
Shipping Address Accuracy
- Customer Responsibility:Â Please ensure the accuracy of your shipping address during checkout. There may be a limited window for corrections before order fulfillment.
- Incorrect Address: If you suspect you entered an incorrect address, contact us immediately at echoescustomcreations@gmail.com. It is out of our control if we have already shipped it, and you may have contact the postmaster.
Lost or Stolen Packages
- Carrier Responsibility:Â Echoes Custom Creations is not liable for lost or stolen packages once they are marked as delivered by the carrier. In such cases, please contact the shipping company or local authorities to file a report.